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IT Training
and Communications Manager American
Capital, Ltd.
Managed
technology training for 600-employee private equity firm
o Created curricula and delivered training
for custom financial and enterprise software systems
- Heavily customized SalesLogix
CRM system, resulting in improved management of billion dollar private
equity deal flow
- Managed and delivered
training for SEC securities filings, expense reporting, ADP payroll, MS
Communicator and
LiveMeeting, proprietary
Outlook CRM, Cisco VPN, MS Office, RSA SecureID, Crystal Reports
- Delivered training to
staff in U.S. and European offices
- Proficient in instructional
design, curriculum development, adult learning theory
o
Business process automation
- Successfully changed
manual business and accounting processes to automated systems, saving
hundreds of thousands of
dollars in SG&A
expense
- Used ITIL V3 best practices
o Master of online learning
- Used Webex, GoToMeeting
and LiveMeeting to deliver great hands-on "anytime anywhere" training
- Designed and created
computer-based training (CBTs)
o Created comprehensive new hire IT training
program
- Used technology as a
competitive advantage; strong IT orientation made employees more efficient
and productive
o C-level coaching
- Conducted brief, focused
IT learning sessions with C-level staff
- Quickly builds desired
IT skills - very efficient learning approach
- Expert in Word, PowerPoint,
Excel, Outlook, many other applications
o Delivered monthly refresher training for major
software applications
- Refreshing computer
skills raised productivity
o Tier II/III IT support
- Software support and
problem solving for investment bankers, attorneys, CPAs and corporate
staff
Managed
IT communications
o Designed and implemented multi-layer IT communications
process
- Sophisticated IT communications
framework includes daily briefings, routine and emergency IT communications
systems,
internal
IT department teamwork and emergency response guidelines
o IT team leader for corporate new hire orientations
o Produced management buyout and employee stock
ownership (ESOP) videos
Drafted
asset valuation and financial modeling patent
applications
Portfolio
company valuation, financial modeling, transaction structuring, industry
research, project planning and coordination,
business plan preparation for private equity transactions
I
travel well - proven intercultural skills, speak several languages
MIS Manager
Active Trimming
Managed
IT operations for apparel industry firm
Created
apparel labeling product line generating $150,000 in annual revenue
Designed
and created product catalog
Developed
custom label printing software (consulting assignment)
MIS Manager
AGH Trimsource
Managed
IT and back office operations
o Staff of nine
SAFLINC
Co-chair
o Developed EDI standards for apparel industry
trade group
o Published Bobbin magazine article "Inside the
EDI Convention"
Created
apparel labeling product lines generating $100,000 in annual revenue
Created
warehouse operation, managed $500,000 inventory
Designed
and implemented physical inventory software system
Designed
and created product catalog
Education
Master
of Public Administration John
Jay College
Bachelor
of Science City
University of New York
o
Varsity tennis and fencing teams
Professional
Development
o American Society
for Training and Development
o Accounting and Finance Columbia
University
o Accounting Baruch
College
Other
pursuits
Volunteer
at Learning Ally, chess, squash,
tennis, archery
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